Health & Fitness Return & Exchange Policy
Fitness Equipment & Accessories*
Return Period: 30 days
Food, Vitamins & Supplements
*Select cardio equipment can only be returned by calling our Customer service line at 1-866-853-1168 and requesting a pick up. The equipment must be in the original, unopened box. These items may not be returned in store.
How to Return Fitness Equipment & Accessories
You can return items bought in-store or online (excluding Best Buy Marketplace products).
What to bring in-store:
- Your original receipt
- Original method of payment
- Original packaging
- Valid photo ID
Return by Mail
You can return items bought online by mailing them back to us. Just request a return label.
How to request a return label:
- Find your order number through Order Status.
- Click “Contact Best Buy”.
- Choose Returns & Exchanges.
- Write the reason for your return.
- If your item(s) are covered under the return policy, we’ll email you a return label within 48 hours
By phone: 1-866-237-8289