Furniture Return & Exchange Policy

Return Policy

Furniture & Decor*

Return Period: 30 days
Condition: Must be unassembled and still in the original packaging


Return Period: 30 days
Condition: Unopened (still in original plastic wrap)

Outdoor Living

Return Period: 30 days
Condition: Opened

* Furniture must be unassembled and still in the original packaging.

For information on how to return large items that required Scheduled Delivery (like large furniture), please contact us at 1-866-853-1168.

Please note: furniture items shipped to Newfoundland and Labrador are final sale and cannot be returned or exchanged. If the item arrives damaged, the delivery driver and Customer Service team will work with the customer to provide further options or compensation. Visit our Scheduled Delivery page for more information.

** Mattresses can only be returned by calling our Customer Service line at 1-866-853-1168 and requesting a pickup. They cannot be returned in-store.

How to Return Furniture

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products). 

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:


  1. Find your order number through Order Status
  2. Click “Contact Best Buy”. 
  3. Choose Returns & Exchanges. 
  4. Write the reason for your return. 
  5. If your item(s) are covered under the return policy, we’ll email you a return label within 48 hours.

By phone: 1-866-237-8289