Baby, Maternity & Beauty Return & Exchange Policy

Return Policy

Baby Clothes 

Return Period: 30 days
Condition: Unopened (price tags still attached with no signs of use) 

Baby Gear (Carriers, Strollers, Swings, etc.)

Return Period: 30 days 
Condition: Opened

Baby Monitors 

Return Period: 30 days
Condition: Opened 

Bath, Potty, & Diapering

Return Period: 30 days
Condition: Unopened

Beauty, Grooming, & Personal Products

Return Period: 30 days 
Condition: Unopened 

Car Seats 

Return Period: 30 days
Condition: Unopened  

Health & Safety*

Return Period: 30 days
Condition: Unopened

Infant & Toddler Toys 

Return Period: 30 days
Condition: Unopened

Maternity 

Return Period: 30 days
Condition: Unopened (price tags still attached with no signs of use) 

Nursery & Decor**  

Return Period: 30 days
Condition: Unopened

Nursing & Feeding*** 

Return Period: 30 days
Condition: Opened

Personal Care

Return Period: 30 days
Condition: Unopened

*Gates can be opened.
**Bedding, linens, laundry hampers, mattresses, and mattress protectors.  
***Highchairs and booster seats can be opened.


How to Return Baby, Maternity & Beauty Products

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products).

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:

Online:

  1. Find your order number through Order Status
  2. Click “Contact Best Buy”. 
  3. Choose Returns & Exchanges. 
  4. Write the reason for your return. 
  5. If your item(s) are covered under the return policy, we’ll email you a return label within 48 hours

By phone: 1-866-237-8289 

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