TV & Home Theatre Return & Exchange Policy

Return Policy

3D Glasses

Return Period: 30 days
Condition: Unopened

Home Theatre Accessories

Return Period: 30 days
Condition: Opened

Home Theatre Audio

Return Period: 30 days
Condition: Opened

Media, Cable & Streaming Devices

Return Period: 30 days 
Condition: Opened

Portable DVD Players

Return Period: 14 days
Condition: Opened

Televisions*

Return Period: 30 days
Condition: Opened

*For information on how to return large items that required Scheduled Delivery (like TVs over 53"), please contact us at 1-866-853-1168 or click on the link in your Scheduled Delivery Notification email to speak directly with our Home Delivery experts and determine if the item will require pickup. 


How to Return TVs & Home Theatre Products 

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products).

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:

Online:

  1. Find your order number through Order Status
  2. Click “Contact Best Buy”. 
  3. Choose Returns & Exchanges. 
  4. Write the reason for your return. 
  5. If your item(s) are covered under the return policy, we’ll email you a return label within 48 hours

By phone: 1-866-237-8289 

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