Smart Home Return & Exchange Policy

Return Policy

Smart Audio & Video

Return Period: 30 days
Condition: Opened

Smart Controls

Return Period: 30 days
Condition: Opened

Smart Energy & Water Management

Return Period: 30 days
Condition: Opened

Smart Lighting Control

Return Period: 30 days
Condition: Opened

Smart Monitoring & Sensors

Return Period: 30 days
Condition: Opened

Smart Security & Access

Return Period: 30 days
Condition: Opened


How to Return Smart Home Products 

Return In-Store

You can return items bought in-store or online (excluding Best Buy Marketplace products).

What to bring in-store: 

  • Your original receipt 
  • Original method of payment 
  • Original packaging 
  • Valid photo ID

Return by Mail

You can return items bought online by mailing them back to us. Just request a return label.

How to request a return label:

Online:

  1. Find your order number through Order Status
  2. Click “Contact Best Buy”. 
  3. Choose Returns & Exchanges. 
  4. Write the reason for your return. 
  5. If your item(s) are covered under the return policy, we’ll email you a return label within 48 hours

By phone: 1-866-237-8289 

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